This item is brand new. Factory packaging is not included. I will be happy to work with you. I will do anything I can to earn your trust and business. Tim's Audio is based out of the Salt Lake City Valley in Utah. THANKS FOR LOOKING AND HAVE A GREAT DAY! The item "Crestron DIN-CENCN-2 Ethernet to Cresnet Bridge" is in sale since Friday, January 4, 2019. This item is in the category "Consumer Electronics\Surveillance & Smart Home Electronics\Other Smart Home Electronics". The seller is "dusty7311" and is located in Sandy, Utah. This item can be shipped worldwide.